Contact Centre Advisor

Khondoker Real Estate is a boutique brokerage with 30 agents and a transaction coordinator. Still family owned, 35 years on.

The Contact Centre Advisor answers customer calls, chats and emails about orders, billing and account changes. Remote within Bangladesh. The team meets in Dhaka once a quarter, travel covered. Please make sure you have dependable internet and backup power.

Main duties:

• Answer inbound calls, live chats and emails from a queue
• Document every interaction in Zendesk or Salesforce Service Cloud
• Meet targets for handle time, quality score and customer satisfaction
• Notice repeat problems and report them to your team lead
• Complete required training and quality coaching sessions
• Update customer records accurately

What you'll need:

• 2-4 years of customer service, retail, hospitality or call centre experience
• Clear speaking voice and good listening skills
• Basic computer skills (Windows, Outlook, web browsers)

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

What you get:

Compensation: BDT 25,000-BDT 30,000 a month

• Medical insurance
• Provident fund
• Paid leave
• Overtime pay
• Two bonuses a year

Applications are reviewed weekly.

Please submit your CV in English.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Khondoker Real Estate.