Contact Centre Advisor

Immobilien Moser is a residential brokerage with agents covering Zürich and the surrounding suburbs.

Immobilien Moser has an opening for a Contact Centre Advisor. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. This is a full-time remote role. We use an employer of record in India, so you get a proper employment contract, not a freelance agreement. Working hours overlap with Central European Time.

Duties:

• Notice repeat problems and report them to your team lead.
• Meet targets for handle time, quality score and customer satisfaction.
• Follow scripts and required disclosures on recorded lines.
• Escalate complaints that need a supervisor or another department.
• Update customer records accurately.
• Look up orders, accounts and shipping status in the CRM and order system.
• Call customers back on open issues within the promised timeframe.

Skills and experience:

• 3+ years of customer service, retail, hospitality or call centre experience.
• Must pass a background check.
• Reliable attendance. Schedule adherence is tracked.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

What you get:

• Flexible hours.
• Public holidays observed per your country.
• 20 days paid time off.
• Wellness allowance.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Immobilien Moser GmbH.