Contact Centre Advisor

About the job

We advise hospitals and physician groups on revenue cycle, staffing models and payer contracts. This is a backfill for a team member who moved to another team. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Remote, open to candidates across India. Please make sure you have dependable internet and backup power.

The job includes: follow scripts and required disclosures on recorded lines; document every interaction in Zendesk or Salesforce Service Cloud; complete required training and quality coaching sessions.

Requirements

3-5 years of customer service, retail, hospitality or call centre experience. Able to sit at a workstation and wear a headset for a full shift.

Schedule: Four 10-hour shifts, rotating weekend day.

Salary range: ₹4,50,000 - ₹6,00,000 pa

We offer health insurance for you and your family, provident fund and paid leave.

Please submit your CV in English.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hyderabad Partners LLP.