Contact Centre Advisor

Customers get a direct line to their broker, not a call centre. Our brokers know the carriers they use, many of them owner-operators.

Hearthbench has an opening for a Contact Centre Advisor. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. We hire in Bangladesh through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT.

Day to day

• Document every interaction in Zendesk or Salesforce Service Cloud
• Meet targets for handle time, quality score and customer satisfaction
• Follow scripts and required disclosures on recorded lines
• Escalate complaints that need a supervisor or another department
• Complete required training and quality coaching sessions
• Look up orders, accounts and shipping status in the CRM and order system
• Notice repeat problems and report them to your team lead
• Call customers back on open issues within the promised timeframe

Minimum qualifications

• Clear speaking voice and good listening skills
• Reliable attendance. Schedule adherence is tracked
• High school diploma or GED
• Able to sit at a workstation and wear a headset for a full shift
• Basic computer skills (Windows, Outlook, web browsers)
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster

Why work with us

Compensation: BDT 52,000-BDT 61,000 a month

• Co-working space stipend
• Wellness allowance
• Paid sick days
• Monthly internet allowance
• Home office setup budget
• 24 days paid time off

Candidates must be eligible to work in Bangladesh.

Please include your notice period and salary expectations.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hearthbench.