Contact Centre Advisor

About the company

Our counter staff know what most customers need before they ask. Founded in 1950, the business is still family-owned.

Overview

Getränke Winkler is hiring for its operations team in Chennai. Full-time and part-time shifts available. This is a long-term contractor role, paid monthly in USD. Core hours are 10:00 to 15:00 CET. We use Slack, Notion and Google Meet. Cameras on for team calls.

What you'll be doing

• Process returns, exchanges, refunds and address changes.
• Explain bills and payment options and take payments over the phone.
• Look up orders, accounts and shipping status in the CRM and order system.
• Call customers back on open issues within the promised timeframe.
• Answer inbound calls, live chats and emails from a queue.
• Meet targets for handle time, quality score and customer satisfaction.

About you

• 3+ years of customer service, retail, hospitality or call centre experience.
• Able to sit at a workstation and wear a headset for a full shift.
• Basic computer skills (Windows, Outlook, web browsers)

Nice to have

• Prior billing or insurance call centre work.
• Chat support experience.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

What you get

Rate: $1,150 to $1,300/month

• Paid in USD.
• Monthly payments via wire transfer or Wise.
• Long-term engagement.

Candidates must be eligible to work in India.

Duration: 9 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Getränke Winkler GmbH.