Contact Centre Advisor

About the job

From Perth, our consultants travel to client sites across Western Australia and beyond. We are adding a Contact Centre Advisor to our Customer Care team. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Remote position. Most of the team is in Perth, but nobody is required to come in. We talk mostly in Slack and hop on quick calls when something needs discussing.

Answer inbound calls, live chats and emails from a queue
Notice repeat problems and report them to your team lead
Transfer calls to the right department with a warm handoff

About you

3+ years of customer service, retail, hospitality or call centre experience
Must pass a background check
Able to sit at a workstation and wear a headset for a full shift

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM.

We offer superannuation on top of salary, paid parental leave, employee assistance program and above-award pay rates.

Applications close when we find the right person, so get in early.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Fulmar Partners Pty Ltd.