Contact Centre Advisor

The company

Started by a former school district network admin in 2014, the business has grown almost entirely through referrals. Every tech does a bit of everything, from printer jams to firewall rules. Company vehicles are provided for techs who drive to client sites.

We are adding headcount to this team, so this is a new seat. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Remote within Bangladesh. The team meets in Chattogram once a quarter, travel covered.

Key responsibilities

• Look up orders, accounts and shipping status in the CRM and order system.
• Explain bills and payment options and take payments over the phone.
• Answer inbound calls, live chats and emails from a queue.
• Meet targets for handle time, quality score and customer satisfaction.
• Process returns, exchanges, refunds and address changes.
• Escalate complaints that need a supervisor or another department.

About you

• 2+ years of customer service, retail, hospitality or call centre experience.
• Clear speaking voice and good listening skills.
• Comfortable using multiple screens and systems at the same time.
• Typing speed of at least 35 WPM.
• High school diploma or GED.
• Must pass a background check.

Bonus points

• Experience handling escalations.
• Prior billing or insurance call centre work.

Pay and benefits

BDT 26,000 - BDT 30,000 a month

• Medical insurance.
• Provident fund.
• Paid leave.
• Two bonuses a year.
• Overtime pay.

Please submit your CV in English.

Please include your notice period and salary expectations.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at FHC Business Technology.