Contact Centre Advisor

Everyone helps load trucks in the morning. Founded in 1973, the business is still family-owned. Outside reps get a car allowance and a phone.

Role overview

Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. The Contact Centre Advisor answers customer calls, chats and emails about orders, billing and account changes. Remote position. Most of the team is in Marrakesh, but nobody is required to come in.

Main duties

• Look up orders, accounts and shipping status in the CRM and order system
• Update customer records accurately
• Document every interaction in Zendesk or Salesforce Service Cloud
• Escalate complaints that need a supervisor or another department
• Transfer calls to the right department with a warm handoff
• Notice repeat problems and report them to your team lead
• Follow scripts and required disclosures on recorded lines
• Explain bills and payment options and take payments over the phone

Minimum qualifications

• 2+ years of customer service, retail, hospitality or call centre experience
• Clear speaking voice and good listening skills
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Basic computer skills (Windows, Outlook, web browsers)
• Comfortable using multiple screens and systems at the same time

Benefits

Rate: MAD 3,700 - MAD 4,100/month

• Medical cover
• Pension contribution
• Annual leave
• 13th month salary

This posting may close early if we receive enough applications.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Essaidi Négoce SARL.