Contact Centre Advisor

Headquartered in Warsaw, the firm is employee-owned. We work with Fortune 500 companies, federal agencies and large health systems. We started in 1955 and have grown to about 580 people. Expense reports are due every Friday, no exceptions.

This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Doradztwo Mazowsze is hiring for its Orders team in Warsaw. Full-time and part-time shifts available. Remote within Poland. The team meets in Warsaw once a quarter, travel covered.

Day to day

• Answer inbound calls, live chats and emails from a queue.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Explain bills and payment options and take payments over the phone.
• Escalate complaints that need a supervisor or another department.
• Notice repeat problems and report them to your team lead.
• Follow scripts and required disclosures on recorded lines.
• Call customers back on open issues within the promised timeframe.

About you

• 2-4 years of customer service, retail, hospitality or call centre experience.
• Must pass a background check.
• Reliable attendance. Schedule adherence is tracked.

Also helpful

• Chat support experience.
• Prior billing or insurance call centre work.
• Knowledge of e-commerce order systems such as Shopify.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Pay and benefits

Salary range: PLN 5,900 to PLN 7,200/month

• Private medical care.
• Extra annual leave days.
• Overtime paid.
• Remote work allowance.

We look at every application, usually within a week.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Doradztwo Mazowsze sp. z o.o..