Contact Centre Advisor

We operate two 24/7 network operations centres and a security operations centre, staffed in three shifts. Headquartered in Jaipur, the company has grown since 2001 by acquiring regional IT providers.

Overview

The role is new and comes from growth in our client base. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Remote, open to candidates across India.

Your responsibilities

• Call customers back on open issues within the promised timeframe
• Look up orders, accounts and shipping status in the CRM and order system
• Explain bills and payment options and take payments over the phone
• Notice repeat problems and report them to your team lead
• Answer inbound calls, live chats and emails from a queue
• Update customer records accurately
• Meet targets for handle time, quality score and customer satisfaction
• Follow scripts and required disclosures on recorded lines

Required qualifications

• 3+ years of customer service, retail, hospitality or call centre experience
• Reliable attendance. Schedule adherence is tracked
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Basic computer skills (Windows, Outlook, web browsers)

Nice to have

• Prior billing or insurance call centre work
• Knowledge of e-commerce order systems such as Shopify
• Chat support experience

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Rate: ₹2-2.5 LPA

Benefits

• Health insurance for you and your family
• Provident fund
• Paid leave
• Group term life insurance
• Accommodation provided

We look at every application, usually within a week.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at BJ Computer Services.