Associate CRM Administrator, Remote

The company:

Our bench is in the back of a strip-mall storefront, where we image laptops and swap failed drives.

Role overview:

The previous person in this role moved to another team. CRM admin role covering HubSpot and Salesforce. Experience with either is fine if you're willing to learn the other. This role sits in operations and works closely with sales leadership. You'll get a lot of small requests and a few big ones. Remote within Nepal. The team meets in Bharatpur once a quarter, travel covered. Flexible hours with a daily team call in the morning. Clear written English is a must, as the team works across time zones.

Essential duties and responsibilities:

• Administer HubSpot properties, workflows, pipelines and lists
• Create reports and dashboards for sales, service and leadership
• Support integrations with Account Engagement (Pardot), HubSpot or Marketo
• Manage users, profiles, permission sets and roles
• Gather requirements from sales and service teams and turn them into configuration changes
• Build and maintain Flows, validation rules and approval processes
• Review each of the three yearly Salesforce releases and plan for changes
• Train users and write how-to guides for new features

Skills and experience:

• 1+ years of CRM administration experience
• Understanding of sales and service processes: leads, opportunities, cases, quotes
• Ability to manage a request backlog and set expectations with users
• Experience with data loading, deduplication and data hygiene

Nice to have:

• Salesforce Platform App Builder or Advanced Administrator certification

Perks and benefits:

Salary: NPR 49,000 - NPR 55,000 per month

• Medical insurance
• Company laptop
• Dashain bonus
• Paid leave
• Internet allowance

This posting may close early if we receive enough applications.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Harrowworth.