Associate CRM Administrator

The company

Across Tamil Nadu, the company runs 14 branch offices and a central depot for hardware staging and imaging. Our field services team covers retail chains, hospitals and banks, dispatching technicians to over 4,000 sites. We started in 1995 and have grown to about 300 people.

Rao Networks has an opening for an Associate CRM Administrator. CRM admin role covering HubSpot and Salesforce. Experience with either is fine if you're willing to learn the other. You can work from home anywhere in India. We have no office requirement. Normal working hours, Monday to Friday.

Your responsibilities

• Train users and write how-to guides for new features.
• Support integrations with Account Engagement (Pardot), HubSpot or Marketo.
• Work the CRM support queue.
• Gather requirements from sales and service teams and turn them into configuration changes.
• Build and maintain Flows, validation rules and approval processes.
• Manage users, profiles, permission sets and roles.
• Administer HubSpot properties, workflows, pipelines and lists.

Who you are

• 1+ years of CRM administration experience.
• Experience with data loading, deduplication and data hygiene.
• Understanding of sales and service processes: leads, opportunities, cases, quotes.
• Strong knowledge of the Salesforce security model and sharing settings.
• Excel skills for data prep and reconciliation.
• Ability to manage a request backlog and set expectations with users.

What you get

• Health insurance for you and your family.
• Provident fund.
• Paid leave.
• Gratuity.

If you are shortlisted, we will reach out to set up a first call.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Rao Networks.