Assistant Service Advisor

Fulmar is a mechanical and electrical contractor with 1,100 employees and both union and open-shop divisions. Tools are provided, though most techs bring their own hand tools.

Position summary

This Assistant Service Advisor writes up customers, explains repairs in plain English and keeps them updated until pickup.

Main duties

• Listen to vehicle concerns and document them clearly for technicians.
• Schedule appointments and manage the shop's daily workload.
• Resolve complaints and follow up on customer satisfaction surveys.
• Call customers with inspection findings and get approval before work starts.
• Build estimates for recommended repairs and maintenance.
• Meet monthly targets for hours sold and customer satisfaction scores.
• Greet customers in the service drive and write up repair orders.

Qualifications

• 1+ years of experience as a service advisor or in automotive service.
• Able to stand in the service drive and walk the lot for much of the day.
• Available Saturdays and some evenings.
• Working knowledge of vehicle systems and common repairs.
• Comfortable recommending repairs and talking about price.
• Organized enough to juggle 25 or more open repair orders.
• Proficient with a DMS or shop management software.

Preferred

• Customer satisfaction scores you can show us.
• Tekmetric, Shopmonkey or Mitchell 1 Manager SE.

Schedule: Saturdays 8:00 AM to 2:00 PM on a rotation

The base pay range for this position is $43,000-$52,000 per year. Actual pay depends on experience, skills and location.

Perks and benefits

• Medical, dental and vision insurance.
• 401(k) with a 100% match up to 5%.
• Paid sick leave.
• Relocation assistance.
• Dental insurance.
• Employee discount.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Fulmar, Inc..