Senior Operations Manager

The company:

Development, finance, compliance and HR teams in São Paulo support program staff in the field. Our annual budget comes from government contracts, foundations, corporate partners and individual donors.

Job summary:

The Senior Operations Manager runs daily operations for a distribution and service business with about 120 employees across two shifts. On site, São Paulo.

Day to day:

• Approve purchases and vendor contracts within your spending authority
• Own the operating budget for labour, supplies and equipment
• Lead four supervisors and hold weekly one-on-ones with each
• Investigate safety incidents and follow through on corrective actions
• Plan peak season staffing and temporary labour
• Handle escalated customer complaints and service failures
• Report weekly KPIs to leadership, including on-time delivery and cost per order

What you'll need:

• 5+ years of operations management experience, including managing supervisors
• Track record of improving productivity and cost metrics
• Able to walk the floor for extended periods
• Strong Excel skills; experience with an ERP or WMS
• Comfortable with P&L or budget responsibility
• Clear communicator with hourly staff and executives alike

Also helpful:

• Power BI or Tableau reporting
• Lean Six Sigma Green Belt or higher
• Bilingual English and Spanish

Pay and benefits:

Pay: R$12,500-R$15,500 monthly

• Private health insurance
• Training budget
• Gym membership
• Savings fund

Let us know your current notice period and salary expectations.

Please submit your CV in English.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Talonbridge.