Senior Operations Manager

Our practices cover strategy, operations, technology implementation, risk and human capital. Consultants are staffed across industries early on, then specialise after a few years.

Overview:

The Senior Operations Manager runs daily operations for a distribution and service business with about 120 employees across two shifts. We are headquartered in Tacoma and have been hiring remotely since 2020. This is a long-term contractor role, paid monthly in USD. Our standups are at 9:00 AM Pacific. We use Slack, Notion and Google Meet. Cameras on for team calls.

Main duties:

• Coordinate with sales, customer service and finance on customer issues and forecasts.
• Hire, train and develop supervisors and leads.
• Improve processes using lean tools such as 5S, value stream mapping and standard work.
• Manage daily operations and staffing across first and second shift.
• Handle escalated customer complaints and service failures.

Required qualifications:

• 7+ years of operations management experience, including managing supervisors.
• Clear communicator with hourly staff and executives alike.
• Available for occasional weekend and off-shift coverage.
• Comfortable with P&L or budget responsibility.
• Strong Excel skills; experience with an ERP or WMS.
• Bachelor's degree in business, operations or supply chain, or equivalent experience.

Preferred qualifications:

• Power BI or Tableau reporting.
• Lean Six Sigma Green Belt or higher.
• Distribution, logistics or field service background.
• Multi-site management.

Pay and benefits:

• Long-term engagement.
• Monthly payments via wire transfer or Wise.

Candidates must be eligible to work in Bangladesh.

Duration: 9 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at BMS Strategies.