Senior Operations Manager

About us

Regional guard companies acquired since 1979 make up about half of today's branches. Account managers oversee large clients with dozens of posts.

This role owns labour planning, productivity, safety and on-time performance for the site. Soffit Protective Services is looking for an operator who can manage through supervisors, hold people to standards and fix broken processes. On site, Mumbai.

In this role you will

• Hire, train and develop supervisors and leads
• Lead four supervisors and hold weekly one-on-ones with each
• Coordinate with sales, customer service and finance on customer issues and forecasts
• Handle escalated customer complaints and service failures
• Build labour schedules that meet volume forecasts without excess overtime
• Investigate safety incidents and follow through on corrective actions
• Set productivity targets and track performance against them

Qualifications

• 6+ years of operations management experience, including managing supervisors
• Comfortable with P&L or budget responsibility
• Strong Excel skills; experience with an ERP or WMS
• Available for occasional weekend and off-shift coverage
• Clear communicator with hourly staff and executives alike

Benefits

Salary: ₹13-18 LPA

• Health insurance for you and your family
• Provident fund
• Paid leave

Candidates must be eligible to work in India.

Relocation support is available for the right candidate.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Soffit Protective Services.