Senior Operations Manager

Who we are

We plan and buy media for retail and healthcare clients across TV, radio, streaming and digital. Most of our work is B2B: lead generation, content marketing and HubSpot setup. Founded in 1998, we now have 70 employees. We use Asana for projects and Slack for everything else.

The position

This role owns labor planning, productivity, safety and on-time performance for the site. Shepherdgrid Communications is looking for an operator who can manage through supervisors, hold people to standards and fix broken processes. This role is fully remote within the US. You can set your own hours around a daily morning check-in.

What you'll do

• Set productivity targets and track performance against them
• Plan peak season staffing and temporary labor
• Handle escalated customer complaints and service failures
• Investigate safety incidents and follow through on corrective actions
• Manage daily operations and staffing across first and second shift
• Build labor schedules that meet volume forecasts without excess overtime

Minimum qualifications

• 6+ years of operations management experience, including managing supervisors
• Track record of improving productivity and cost metrics
• Working knowledge of OSHA requirements

Nice to have

• Multi-site management
• Lean Six Sigma Green Belt or higher
• Bilingual English and Spanish

Perks and benefits

Rate: $128,000-$161,000 a year

• Health insurance
• 401(k) with a 100% match up to 5%
• Paid sick leave
• Professional development budget
• Annual bonus

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Shepherdgrid Communications.