Senior Operations Manager

Position summary:

This role owns labour planning, productivity, safety and on-time performance for the site. The Senior Operations Manager runs daily operations for a distribution and service business with about 120 employees across two shifts. Our headquarters is in Berlin, and about a third of the team works remotely from other countries. Contract role, full-time hours, paid in USD at the end of each month. Working hours overlap with Central European Time. You will need a stable internet connection and a backup power source (UPS or inverter).

In this role you will:

• Hire, train and develop supervisors and leads.
• Handle escalated customer complaints and service failures.
• Improve processes using lean tools such as 5S, value stream mapping and standard work.
• Set productivity targets and track performance against them.
• Investigate safety incidents and follow through on corrective actions.
• Plan peak season staffing and temporary labour.
• Approve purchases and vendor contracts within your spending authority.

What we're looking for:

• Available for occasional weekend and off-shift coverage.
• Bachelor's degree in business, operations or supply chain, or equivalent experience.
• Clear communicator with hourly staff and executives alike.

Perks and benefits:

Pay: $6.00 - $7.00 an hour

• Monthly payments via wire transfer or Wise.
• Long-term engagement.
• Flexible hours.

A bit about us:

The company also runs onsite programs, where our staff manage hiring and attendance inside a client's facility. Phones ring nonstop on Monday mornings.

We look at every application, usually within a week.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Schmid Beratung GmbH.