Senior Operations Manager, Remote

Catastrophe teams deploy adjusters within days of a major storm. Hail season means long days for field adjusters.

About the role

Pineline is looking for an operator who can manage through supervisors, hold people to standards and fix broken processes. Our team is spread across 12 countries. Headquarters is in Rome. Employment is through our payroll partner in Sri Lanka. Salary is paid monthly in Sri Lankan rupees. Working hours overlap with Central European Time. Please make sure you have dependable internet and backup power.

Duties

• Own the operating budget for labour, supplies and equipment
• Report weekly KPIs to leadership, including on-time delivery and cost per order
• Coordinate with sales, customer service and finance on customer issues and forecasts
• Handle escalated customer complaints and service failures
• Hire, train and develop supervisors and leads
• Build labour schedules that meet volume forecasts without excess overtime
• Set productivity targets and track performance against them
• Improve processes using lean tools such as 5S, value stream mapping and standard work

Qualifications

• 6+ years of operations management experience, including managing supervisors
• Comfortable with P&L or budget responsibility
• Strong Excel skills; experience with an ERP or WMS
• Available for occasional weekend and off-shift coverage

Preferred qualifications

• Lean Six Sigma Green Belt or higher
• Experience with a WMS such as Manhattan, Blue Yonder or NetSuite WMS

Why work with us

• Public holidays observed per your country
• Annual salary review
• Annual team retreat
• Performance bonus
• Monthly internet allowance
• Wellness allowance
• Company laptop

Candidates must be eligible to work in Sri Lanka.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pineline.