Senior Operations Manager

About the job

Since 1969, the company has cleaned and maintained buildings across Bangkok. Clients include office parks, banks, churches, gyms and car dealerships.

We are adding headcount to this team, so this is a new seat. On site in Bangkok, Monday to Friday with some Saturday coverage during peak season.

Your responsibilities

Hire, train and develop supervisors and leads. Handle escalated customer complaints and service failures. Build labour schedules that meet volume forecasts without excess overtime. Manage daily operations and staffing across first and second shift. Own the operating budget for labour, supplies and equipment.

Qualifications

5-7 years of operations management experience, including managing supervisors. Strong Excel skills; experience with an ERP or WMS. Available for occasional weekend and off-shift coverage. Track record of improving productivity and cost metrics. Clear communicator with hourly staff and executives alike. Bachelor's degree in business, operations or supply chain, or equivalent experience.

Nice to have

Bilingual English and Spanish. Multi-site management.

Why work with us

Medical and dental coverage. Annual leave. Training budget. Flexible benefits. Hybrid working.

Candidates must be eligible to work in Thailand.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Rattanakorn Cleaning Service Co., Ltd..