Senior Operations Manager

Delivery centres in Delhi and overseas support large implementation programs. Our practices cover strategy, operations, technology implementation, risk and human capital.

Overview

Patil Partners is looking for an operator who can manage through supervisors, hold people to standards and fix broken processes. Remote position. Most of the team is in New Delhi, but nobody is required to come in. Flexible schedule. We have one team call a day, usually in the morning. Day-to-day communication is in Slack and Google Meet.

What you'll be doing

• Manage daily operations and staffing across first and second shift.
• Build labour schedules that meet volume forecasts without excess overtime.
• Handle escalated customer complaints and service failures.
• Report weekly KPIs to leadership, including on-time delivery and cost per order.
• Set productivity targets and track performance against them.
• Investigate safety incidents and follow through on corrective actions.
• Coordinate with sales, customer service and finance on customer issues and forecasts.
• Approve purchases and vendor contracts within your spending authority.

Minimum qualifications

• 5+ years of operations management experience, including managing supervisors.
• Bachelor's degree in business, operations or supply chain, or equivalent experience.
• Clear communicator with hourly staff and executives alike.
• Track record of improving productivity and cost metrics.
• Available for occasional weekend and off-shift coverage.
• Comfortable with P&L or budget responsibility.

Pay: ₹13,50,000-₹16,50,000 per annum

Benefits

• Health insurance for you and your family.
• Provident fund.
• Paid leave.
• Learning budget.
• Group term life insurance.
• Flexible hours.
• Internet reimbursement.

Candidates must be eligible to work in India.

Please include your notice period and salary expectations.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Patil Partners.