Senior Operations Manager

Regional hubs in England support dedicated fleet and brokerage operations. Our warehouses and distribution centers total over 20 million square feet. Brokers start at 7 a.m., and the desk stays covered until 6.

The position:

The Senior Operations Manager runs daily operations for a distribution and service business with about 120 employees across two shifts. Our headquarters is in London, and about a third of the team works remotely from other countries. This is a full-time remote role. We use an employer of record in the US, so you get a proper employment contract, not a freelance agreement. You will need to be available during UK office hours, at least until 3:00 PM GMT. We talk mostly in Slack and hop on quick calls when something needs discussing.

Responsibilities:

• Set productivity targets and track performance against them
• Approve purchases and vendor contracts within your spending authority
• Handle escalated customer complaints and service failures
• Own the operating budget for labor, supplies and equipment
• Build labor schedules that meet volume forecasts without excess overtime
• Hire, train and develop supervisors and leads

Skills and experience:

• Clear communicator with hourly staff and executives alike
• Track record of improving productivity and cost metrics
• Available for occasional weekend and off-shift coverage
• Working knowledge of OSHA requirements
• Strong Excel skills; experience with an ERP or WMS

Pay and benefits:

• Flexible hours
• Home office setup budget
• 24 days paid time off
• Public holidays observed per your country
• Company laptop
• Monthly internet allowance

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mesaford.