Senior Operations Manager

Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire. Founded in 1972, we now have 6,600 employees.

Position summary:

Merrick Assurance has an opening for a Senior Operations Manager. This role owns labor planning, productivity, safety and on-time performance for the site.

Day to day:

• Lead four supervisors and hold weekly one-on-ones with each
• Plan peak season staffing and temporary labor
• Report weekly KPIs to leadership, including on-time delivery and cost per order
• Manage daily operations and staffing across first and second shift
• Handle escalated customer complaints and service failures
• Investigate safety incidents and follow through on corrective actions
• Build labor schedules that meet volume forecasts without excess overtime

Qualifications:

• 5+ years of operations management experience, including managing supervisors
• Working knowledge of OSHA requirements
• Comfortable with P&L or budget responsibility
• Track record of improving productivity and cost metrics
• Strong Excel skills; experience with an ERP or WMS
• Bachelor's degree in business, operations or supply chain, or equivalent experience
• Available for occasional weekend and off-shift coverage

Benefits:

• Health savings account (HSA) with employer contribution
• 401(k) with company match
• Three weeks of PTO to start

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Merrick Assurance Corp..