Senior Operations Manager

Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire. Founded in 1972, we now have 6,600 employees.

Job summary

We need a Senior Operations Manager. This is a full-time position based in Helsinki, Uusimaa. Reports to the VP of Operations and manages four supervisors and an operations coordinator. The work is on site and cannot be done remotely.

Duties

Plan peak season staffing and temporary labour. Investigate safety incidents and follow through on corrective actions. Improve processes using lean tools such as 5S, value stream mapping and standard work. Hire, train and develop supervisors and leads. Set productivity targets and track performance against them. Report weekly KPIs to leadership, including on-time delivery and cost per order. Approve purchases and vendor contracts within your spending authority.

Skills and experience

6+ years of operations management experience, including managing supervisors. Available for occasional weekend and off-shift coverage. Clear communicator with hourly staff and executives alike. Bachelor's degree in business, operations or supply chain, or equivalent experience. Able to walk the floor for extended periods.

Preferred

Multi-site management.

Pay and benefits

Compensation: €5,100 - €6,300 monthly

Private health insurance. Occupational pension. Five weeks of annual leave.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Merrick Assurance Corp..