Senior Operations Manager

We run one of the larger SaaS platforms for commercial insurance carriers, processing millions of policy transactions a year. Karachi Software employs 480 people across engineering hubs in Karachi and three other locations, building ERP software for mid-market manufacturers.

Position summary:

We're looking for a Senior Operations Manager to join our team. This is a remote role. Reports to the VP of Operations and manages four supervisors and an operations coordinator. This role is fully remote within Pakistan. Flexible hours with a daily team call in the morning. You will need a stable internet connection and a backup power source (UPS or inverter).

Job duties:

• Own the operating budget for labour, supplies and equipment
• Plan peak season staffing and temporary labour
• Handle escalated customer complaints and service failures
• Coordinate with sales, customer service and finance on customer issues and forecasts
• Hire, train and develop supervisors and leads

Qualifications:

• 5+ years of operations management experience, including managing supervisors
• Comfortable with P&L or budget responsibility
• Bachelor's degree in business, operations or supply chain, or equivalent experience
• Track record of improving productivity and cost metrics
• Strong Excel skills; experience with an ERP or WMS
• Clear communicator with hourly staff and executives alike
• Available for occasional weekend and off-shift coverage

What we offer:

• Medical insurance
• Provident fund
• Paid leave
• Fuel allowance
• Life insurance
• Two bonuses a year

We are reviewing applications as they arrive, so apply early.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Karachi Software (Pvt.) Ltd..