Senior Operations Manager

We employ 1,400 people in hotels and our corporate office. Most managers started at the front desk or in housekeeping.

The position

The Senior Operations Manager runs daily operations for a distribution and service business with about 120 employees across two shifts. This is an in-person role at our Bucharest location.

Key responsibilities

• Investigate safety incidents and follow through on corrective actions.
• Own the operating budget for labour, supplies and equipment.
• Coordinate with sales, customer service and finance on customer issues and forecasts.
• Handle escalated customer complaints and service failures.
• Lead four supervisors and hold weekly one-on-ones with each.
• Manage daily operations and staffing across first and second shift.
• Plan peak season staffing and temporary labour.
• Hire, train and develop supervisors and leads.

What you need

• Track record of improving productivity and cost metrics.
• Available for occasional weekend and off-shift coverage.
• Comfortable with P&L or budget responsibility.
• Strong Excel skills; experience with an ERP or WMS.
• Clear communicator with hourly staff and executives alike.
• Able to walk the floor for extended periods.

Preferred qualifications

• Lean Six Sigma Green Belt or higher.
• Experience with a WMS such as Manhattan, Blue Yonder or NetSuite WMS.

Salary: RON 17,000 - RON 20,500 monthly

Why work with us

• Private medical care.
• Extra annual leave days.
• Annual bonus.
• Flexible hours.

Please mention your notice period and expected salary.

Shortlisted candidates will hear from us within two weeks.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hotel Banat.