Senior Operations Manager

We employ 1,400 people in hotels and our corporate office. Most managers started at the front desk or in housekeeping.

Role overview

We track everything weekly: on-time delivery, cost per order, overtime and safety incidents. Hotel Banat is looking for an operator who can manage through supervisors, hold people to standards and fix broken processes.

Main duties

Coordinate with sales, customer service and finance on customer issues and forecasts. Report weekly KPIs to leadership, including on-time delivery and cost per order. Set productivity targets and track performance against them. Build labour schedules that meet volume forecasts without excess overtime. Improve processes using lean tools such as 5S, value stream mapping and standard work. Handle escalated customer complaints and service failures.

What you need

Able to walk the floor for extended periods. Clear communicator with hourly staff and executives alike. Strong Excel skills; experience with an ERP or WMS. Comfortable with P&L or budget responsibility. Bachelor's degree in business, operations or supply chain, or equivalent experience. Available for occasional weekend and off-shift coverage. Track record of improving productivity and cost metrics.

Preferred qualifications

Experience with a WMS such as Manhattan, Blue Yonder or NetSuite WMS. Lean Six Sigma Green Belt or higher. Power BI or Tableau reporting.

Pay: RON 16,000 to RON 19,000 per month

Benefits

Private medical care. Extra annual leave days. Annual bonus. Multisport card.

Please submit your CV in English.

Shortlisted candidates will hear from us within two weeks.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hotel Banat.