Senior Operations Manager

Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire. Founded as a farmers' mutual in 1993, the company is now one of the larger mutual insurers in the US. Continuing education credits are tracked and reimbursed.

The role

Our Baton Rouge team is growing and we are hiring a Senior Operations Manager. On site in Baton Rouge, Monday to Friday with some Saturday coverage during peak season. We track everything weekly: on-time delivery, cost per order, overtime and safety incidents.

In this role you will

Own the operating budget for labor, supplies and equipment. Handle escalated customer complaints and service failures. Build labor schedules that meet volume forecasts without excess overtime. Coordinate with sales, customer service and finance on customer issues and forecasts.

Skills and experience

5+ years of operations management experience, including managing supervisors. Available for occasional weekend and off-shift coverage. Comfortable with P&L or budget responsibility. Able to walk the floor for extended periods. Working knowledge of OSHA requirements. Bachelor's degree in business, operations or supply chain, or equivalent experience.

Nice to have

Power BI or Tableau reporting.

Perks and benefits

Health insurance. 401(k) with company match. Three weeks of PTO to start. Paid parental leave. Dental insurance. Paid sick leave.

We are unable to sponsor visas for this position.

Apply with your resume. A cover letter is optional.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hartwell Mutual Corp..