Senior Operations Manager

We take on a handful of clients at a time and stay with them through implementation. Every new hire gets a mentor outside their reporting line.

Overview

We are adding a Senior Operations Manager to our operations team. We track everything weekly: on-time delivery, cost per order, overtime and safety incidents. You can work from home anywhere in Portugal. We have no office requirement. You can set your own hours around a daily morning check-in. We ship you a laptop and accessories before your first day.

Job duties

• Manage daily operations and staffing across first and second shift
• Set productivity targets and track performance against them
• Handle escalated customer complaints and service failures
• Own the operating budget for labour, supplies and equipment
• Coordinate with sales, customer service and finance on customer issues and forecasts
• Plan peak season staffing and temporary labour
• Build labour schedules that meet volume forecasts without excess overtime
• Report weekly KPIs to leadership, including on-time delivery and cost per order

Skills and experience

• 7+ years of operations management experience, including managing supervisors
• Comfortable with P&L or budget responsibility
• Clear communicator with hourly staff and executives alike
• Available for occasional weekend and off-shift coverage
• Track record of improving productivity and cost metrics
• Strong Excel skills; experience with an ERP or WMS

What we offer

• Private health insurance
• Meal vouchers
• Remote work allowance
• Flexible remuneration plan
• Training budget

We will only contact shortlisted applicants.

We may close the role early, so do not wait too long to apply.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Grupo Morais Lda..