Senior Operations Manager

Our engineering group is split into roughly 60 product teams, each owning its services end to end, with on-call shared across time zones.

Position summary:

The Senior Operations Manager runs daily operations for a distribution and service business with about 120 employees across two shifts. Our headquarters is in Phoenix, and about a third of the team works remotely from other countries. This is a long-term contractor role, paid monthly in USD. You will need at least 4 hours of overlap with US Central time. We ship you a laptop and accessories before your first day.

Your responsibilities:

• Lead four supervisors and hold weekly one-on-ones with each.
• Handle escalated customer complaints and service failures.
• Set productivity targets and track performance against them.
• Plan peak season staffing and temporary labour.
• Hire, train and develop supervisors and leads.

Required qualifications:

• 6+ years of operations management experience, including managing supervisors.
• Strong Excel skills; experience with an ERP or WMS.
• Track record of improving productivity and cost metrics.
• Clear communicator with hourly staff and executives alike.

Preferred:

• Bilingual English and Spanish.
• Experience with a WMS such as Manhattan, Blue Yonder or NetSuite WMS.
• Power BI or Tableau reporting.

Why work with us:

• Monthly payments via wire transfer or Wise.
• Flexible hours.

Candidates must be eligible to work in Pakistan.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Glenrow Labs.