Senior Operations Manager

We operate two 24/7 network operations centres and a security operations centre, staffed in three shifts. Headquartered in Jaipur, the company has grown since 2001 by acquiring regional IT providers.

The role

The Senior Operations Manager runs daily operations for a distribution and service business with about 120 employees across two shifts. This role is fully remote within India. Strong written English is important, since much of our work is async.

What you'll do

• Hire, train and develop supervisors and leads
• Plan peak season staffing and temporary labour
• Improve processes using lean tools such as 5S, value stream mapping and standard work
• Own the operating budget for labour, supplies and equipment
• Approve purchases and vendor contracts within your spending authority
• Coordinate with sales, customer service and finance on customer issues and forecasts

Qualifications

• 6+ years of operations management experience, including managing supervisors
• Bachelor's degree in business, operations or supply chain, or equivalent experience
• Strong Excel skills; experience with an ERP or WMS
• Comfortable with P&L or budget responsibility
• Clear communicator with hourly staff and executives alike
• Track record of improving productivity and cost metrics

Preferred qualifications

• Lean Six Sigma Green Belt or higher
• Distribution, logistics or field service background
• Experience with a WMS such as Manhattan, Blue Yonder or NetSuite WMS

Salary range: ₹12,00,000 - ₹15,50,000 pa

What we offer

• Health insurance for you and your family
• Provident fund
• Paid leave

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at BJ Computer Services.