Operations Manager

Commercial lines, personal lines and specialty programs are run as separate business units. Our claims organisation handles more than 400,000 claims a year, including catastrophe response after hurricanes and hail.

The position:

This role opened up after a team member moved internally. We track everything weekly: on-time delivery, cost per order, overtime and safety incidents. Remote, open to candidates across India. Weekday working hours, with room to shift your day when needed.

In this role you will:

• Set productivity targets and track performance against them
• Handle escalated customer complaints and service failures
• Lead four supervisors and hold weekly one-on-ones with each
• Own the operating budget for labour, supplies and equipment
• Build labour schedules that meet volume forecasts without excess overtime

Required qualifications:

• 3+ years of operations management experience, including managing supervisors
• Available for occasional weekend and off-shift coverage
• Bachelor's degree in business, operations or supply chain, or equivalent experience
• Clear communicator with hourly staff and executives alike
• Strong Excel skills; experience with an ERP or WMS
• Comfortable with P&L or budget responsibility

Nice to have:

• Lean Six Sigma Green Belt or higher
• Power BI or Tableau reporting
• Bilingual English and Spanish

What you get:

• Health insurance for you and your family
• Provident fund
• Paid leave
• Internet reimbursement

We may close this posting early once we have enough applications.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Wrenhill Mutual Pvt Ltd.