Operations Manager

Position summary:

The previous person in this role moved to another team. Velvetset is looking for an operator who can manage through supervisors, hold people to standards and fix broken processes. This is a full-time remote role. We use an employer of record in India, so you get a proper employment contract, not a freelance agreement. Core hours are 10:00 to 15:00 CET. A stable internet connection and a backup power option are required.

Day to day:

• Build labour schedules that meet volume forecasts without excess overtime.
• Set productivity targets and track performance against them.
• Hire, train and develop supervisors and leads.
• Report weekly KPIs to leadership, including on-time delivery and cost per order.
• Manage daily operations and staffing across first and second shift.

What we're looking for:

• 3-5 years of operations management experience, including managing supervisors.
• Comfortable with P&L or budget responsibility.
• Available for occasional weekend and off-shift coverage.
• Track record of improving productivity and cost metrics.
• Clear communicator with hourly staff and executives alike.
• Strong Excel skills; experience with an ERP or WMS.

Preferred qualifications:

• Power BI or Tableau reporting.
• Multi-site management.
• Lean Six Sigma Green Belt or higher.

What we offer:

Compensation: ₹29,00,000 - ₹34,00,000 per annum

• Public holidays observed per your country.
• Annual salary review.
• Performance bonus.
• Flexible hours.
• Paid parental leave.
• 20 days paid time off.

The company:

More than 11,200 employees work on the product, from search ranking to fraud detection. Traffic during holiday peaks can reach ten times normal levels, and the platform is built for it.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Velvetset S.L..