Operations Manager

Delivery centers in Michigan and overseas support large implementation programs. Consultants are staffed across industries early on, then specialize after a few years.

The role

This role opened up because a team member is relocating. On site in Detroit, Monday to Friday with some Saturday coverage during peak season.

Essential duties and responsibilities

• Own the operating budget for labor, supplies and equipment
• Lead four supervisors and hold weekly one-on-ones with each
• Approve purchases and vendor contracts within your spending authority
• Report weekly KPIs to leadership, including on-time delivery and cost per order
• Handle escalated customer complaints and service failures
• Maintain compliance with OSHA and company policies
• Investigate safety incidents and follow through on corrective actions

Minimum qualifications

• 3+ years of operations management experience, including managing supervisors
• Comfortable with P&L or budget responsibility
• Working knowledge of OSHA requirements
• Clear communicator with hourly staff and executives alike
• Available for occasional weekend and off-shift coverage
• Bachelor's degree in business, operations or supply chain, or equivalent experience

Nice to have

• Bilingual English and Spanish
• Power BI or Tableau reporting
• Experience with a WMS such as Manhattan, Blue Yonder or NetSuite WMS

Benefits

• Health insurance
• 401(k) with 4% match
• 11 paid holidays
• Professional development budget

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Russetcast Consulting.