Operations Manager

Headquartered in Richmond, the firm is employee-owned. Engagement teams range from three people to more than 200 on multi-year transformation programs. We started in 2011 and have grown to about 220 people.

This role opened up after a team member moved internally. This role owns labour planning, productivity, safety and on-time performance for the site. The company is based in Richmond, the US. The team is distributed across several countries. We hire in Sri Lanka through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. Core hours are 9:00 AM to 1:00 PM US Eastern. A stable internet connection and a backup power option are required.

Responsibilities

• Report weekly KPIs to leadership, including on-time delivery and cost per order
• Build labour schedules that meet volume forecasts without excess overtime
• Handle escalated customer complaints and service failures
• Hire, train and develop supervisors and leads
• Approve purchases and vendor contracts within your spending authority
• Manage daily operations and staffing across first and second shift
• Set productivity targets and track performance against them
• Coordinate with sales, customer service and finance on customer issues and forecasts

Minimum qualifications

• 3-5 years of operations management experience, including managing supervisors
• Available for occasional weekend and off-shift coverage
• Strong Excel skills; experience with an ERP or WMS
• Track record of improving productivity and cost metrics
• Clear communicator with hourly staff and executives alike
• Comfortable with P&L or budget responsibility

Perks and benefits

• Public holidays observed per your country
• Annual learning budget
• 24 days paid time off
• Performance bonus

Candidates must be eligible to work in Sri Lanka.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Richmond Management Consultants.