Operations Manager (Remote)

A bit about us:

Cable splicing, OTDR testing and directional boring are all done by in-house crews. Gablestead provides fiber internet, voice and TV service to homes and businesses in rural New York. Our longest-tenured lineman has been here 31 years.

Reports to the VP of Operations and manages four supervisors and an operations coordinator. The Operations Manager (Remote) runs daily operations for a distribution and service business with about 120 employees across two shifts.

What you'll be doing:

• Plan peak season staffing and temporary labour
• Manage daily operations and staffing across first and second shift
• Improve processes using lean tools such as 5S, value stream mapping and standard work
• Report weekly KPIs to leadership, including on-time delivery and cost per order
• Handle escalated customer complaints and service failures
• Investigate safety incidents and follow through on corrective actions
• Hire, train and develop supervisors and leads
• Build labour schedules that meet volume forecasts without excess overtime

You'll need:

• 3+ years of operations management experience, including managing supervisors
• Available for occasional weekend and off-shift coverage
• Clear communicator with hourly staff and executives alike
• Comfortable with P&L or budget responsibility
• Strong Excel skills; experience with an ERP or WMS

Perks and benefits:

Rate: ₹23,50,000 - ₹27,00,000 per year

• Annual rate review
• Monthly internet allowance
• Long-term engagement
• Monthly payments via wire transfer or Wise

We review applications as they come in.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Gablestead.