Operations Manager (Remote)

FBS Advisors is a top-50 accounting and advisory firm with 430 people in offices across the US. Offices in Oklahoma City and more than 20 other cities share a national tax and technical resources team. Remote work is fine outside busy season, and most people come in two or three days a week.

Job summary

FBS Advisors is looking for an operator who can manage through supervisors, hold people to standards and fix broken processes. Our team is spread across 12 countries. Headquarters is in Oklahoma City. We hire in Bangladesh through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. You will need at least 4 hours of overlap with US Central time. We talk mostly in Slack and hop on quick calls when something needs discussing.

What you'll be doing

• Improve processes using lean tools such as 5S, value stream mapping and standard work
• Coordinate with sales, customer service and finance on customer issues and forecasts
• Handle escalated customer complaints and service failures
• Build labour schedules that meet volume forecasts without excess overtime
• Set productivity targets and track performance against them
• Lead four supervisors and hold weekly one-on-ones with each
• Own the operating budget for labour, supplies and equipment

Minimum qualifications

• 3+ years of operations management experience, including managing supervisors
• Bachelor's degree in business, operations or supply chain, or equivalent experience
• Comfortable with P&L or budget responsibility
• Clear communicator with hourly staff and executives alike

Preferred qualifications

• Distribution, logistics or field service background
• Lean Six Sigma Green Belt or higher
• Multi-site management

BDT 110,000 - BDT 125,000 pcm

Compensation and benefits

• Performance bonus
• Public holidays observed per your country
• 20 days paid time off
• Health insurance through our employer-of-record partner
• Company laptop
• Wellness allowance

Applications are reviewed on a rolling basis.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at FBS Advisors Inc..