Operations Manager

We work with Fortune 500 companies, federal agencies and large health systems. Engagement teams range from three people to more than 200 on multi-year transformation programs.

The role

This is a new position created as the team has grown over the last year. This role owns labour planning, productivity, safety and on-time performance for the site. Fully remote. You can work from anywhere in India. Hours are flexible, with one short team call each morning.

Responsibilities

• Manage daily operations and staffing across first and second shift
• Build labour schedules that meet volume forecasts without excess overtime
• Hire, train and develop supervisors and leads
• Coordinate with sales, customer service and finance on customer issues and forecasts
• Approve purchases and vendor contracts within your spending authority
• Handle escalated customer complaints and service failures
• Set productivity targets and track performance against them
• Report weekly KPIs to leadership, including on-time delivery and cost per order

What you need

• 2-4 years of operations management experience, including managing supervisors
• Available for occasional weekend and off-shift coverage
• Clear communicator with hourly staff and executives alike
• Comfortable with P&L or budget responsibility
• Bachelor's degree in business, operations or supply chain, or equivalent experience
• Strong Excel skills; experience with an ERP or WMS
• Track record of improving productivity and cost metrics

Preferred

• Bilingual English and Spanish
• Experience with a WMS such as Manhattan, Blue Yonder or NetSuite WMS

Benefits

• Health insurance for you and your family
• Provident fund
• Paid leave
• Internet reimbursement
• Meal coupons
• Gratuity
• Learning budget

Applications are reviewed on a rolling basis.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pandey Consulting Group LLP.