Operations Manager

Job Title: Operations Manager

Location: Belfast (Hybrid)

Salary: £44,000 - £52,000 per annum

Hours: 40 hours per week

Contract: Permanent, full-time

Our technicians handle onsite and remote support for medical offices, accounting firms and manufacturers on fixed monthly contracts. Dell, HP and Lenovo hardware is sold and supported for schools and local governments, as it has been since 2010. We started in 2010 and have grown to about 100 people. Certification exams are paid for, and passing one comes with a raise.

The position:

The Operations Manager runs daily operations for a distribution and service business with about 120 employees across two shifts. On site in Belfast, Monday to Friday with some Saturday coverage during peak season.

Main duties:

• Investigate safety incidents and follow through on corrective actions.
• Handle escalated customer complaints and service failures.
• Build labour schedules that meet volume forecasts without excess overtime.
• Set productivity targets and track performance against them.
• Approve purchases and vendor contracts within your spending authority.
• Own the operating budget for labour, supplies and equipment.

What you'll need:

• 3+ years of operations management experience, including managing supervisors.
• Strong Excel skills; experience with an ERP or WMS.
• Bachelor's degree in business, operations or supply chain, or equivalent experience.
• Able to walk the floor for extended periods.
• Available for occasional weekend and off-shift coverage.

Benefits:

• Workplace pension.
• 33 days holiday including bank holidays.
• Hybrid working.
• Professional qualifications paid for.
• Employee assistance programme.
• 28 days annual leave including bank holidays.
• Annual bonus.

Interviews will be held in person at our Belfast office.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Northcote.