Operations Manager

Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire. Founded in 1972, we now have 6,600 employees.

About the role:

We're looking for an Operations Manager to join our team in Accra. We track everything weekly: on-time delivery, cost per order, overtime and safety incidents. This role owns labour planning, productivity, safety and on-time performance for the site. The work is on site and cannot be done remotely.

What you'll do:

Lead four supervisors and hold weekly one-on-ones with each. Set productivity targets and track performance against them. Report weekly KPIs to leadership, including on-time delivery and cost per order. Plan peak season staffing and temporary labour. Build labour schedules that meet volume forecasts without excess overtime. Investigate safety incidents and follow through on corrective actions. Approve purchases and vendor contracts within your spending authority. Own the operating budget for labour, supplies and equipment.

Minimum qualifications:

2-4 years of operations management experience, including managing supervisors. Track record of improving productivity and cost metrics. Able to walk the floor for extended periods. Comfortable with P&L or budget responsibility.

Nice to have:

Bilingual English and Spanish. Lean Six Sigma Green Belt or higher.

Compensation: GHS 7,000-GHS 8,700 per month

Compensation and benefits:

Medical cover. Pension contribution. Annual leave. Data and airtime allowance. Life cover. Transport allowance.

Relocation support is available for the right candidate.

Candidates must be eligible to work in Ghana.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Merrick Assurance Corp..