Operations Manager

Patients come to us for paediatric care, from newborn visits through sports physicals. Most visits are in person, and telehealth is available for follow-ups. Turnover is low, and several staff have been here since the practice opened.

The role

Mara Primary Care is looking for an operator who can manage through supervisors, hold people to standards and fix broken processes. Hybrid: two days in the office in Kisumu, the rest from home.

Job duties

• Manage daily operations and staffing across first and second shift
• Lead four supervisors and hold weekly one-on-ones with each
• Set productivity targets and track performance against them
• Handle escalated customer complaints and service failures
• Coordinate with sales, customer service and finance on customer issues and forecasts
• Improve processes using lean tools such as 5S, value stream mapping and standard work
• Investigate safety incidents and follow through on corrective actions
• Build labour schedules that meet volume forecasts without excess overtime

What you'll need

• 3+ years of operations management experience, including managing supervisors
• Available for occasional weekend and off-shift coverage
• Strong Excel skills; experience with an ERP or WMS
• Clear communicator with hourly staff and executives alike
• Comfortable with P&L or budget responsibility

What we offer

• Medical cover
• Pension contribution
• Annual leave
• Data and airtime allowance

This posting may close early if we receive enough applications.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mara Primary Care.