Operations Manager

From the Durham office, we cover clients within about a two-hour drive and support remote sites through RMM tools. Based in Durham, Lorimer Managed Services also runs a small colocation rack for clients who want local backups. Lunch is usually whatever is closest to the client site.

Position summary

Looking for an Operations Manager who wants to stay somewhere for a while. We track everything weekly: on-time delivery, cost per order, overtime and safety incidents. We hire in India through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. You will need at least 4 hours of overlap with US Eastern time.

Job duties

• Handle escalated customer complaints and service failures
• Approve purchases and vendor contracts within your spending authority
• Own the operating budget for labour, supplies and equipment
• Build labour schedules that meet volume forecasts without excess overtime

Required qualifications

• 3+ years of operations management experience, including managing supervisors
• Strong Excel skills; experience with an ERP or WMS
• Clear communicator with hourly staff and executives alike
• Available for occasional weekend and off-shift coverage
• Bachelor's degree in business, operations or supply chain, or equivalent experience
• Track record of improving productivity and cost metrics

Compensation and benefits

• Paid sick days
• Wellness allowance
• Performance bonus
• Two weeks of paid leave at year end

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lorimer Managed Services.