Operations Manager

About the company:

Our founder spent 20 years running plants before starting the firm in 2004. Furrowwise Management Consultants is a boutique firm of 11 consultants, most with 15 or more years in industry.

We track everything weekly: on-time delivery, cost per order, overtime and safety incidents. Furrowwise Management Consultants is looking for an operator who can manage through supervisors, hold people to standards and fix broken processes. Fully remote. You can work from anywhere in Pakistan. Normal business hours, Monday to Friday, with some flexibility. We use Slack, Notion and Google Meet. Cameras on for team calls.

What you'll do:

• Plan peak season staffing and temporary labour
• Report weekly KPIs to leadership, including on-time delivery and cost per order
• Coordinate with sales, customer service and finance on customer issues and forecasts
• Hire, train and develop supervisors and leads
• Handle escalated customer complaints and service failures
• Set productivity targets and track performance against them
• Build labour schedules that meet volume forecasts without excess overtime

Skills and experience:

• 3-5 years of operations management experience, including managing supervisors
• Clear communicator with hourly staff and executives alike
• Bachelor's degree in business, operations or supply chain, or equivalent experience
• Track record of improving productivity and cost metrics
• Strong Excel skills; experience with an ERP or WMS
• Available for occasional weekend and off-shift coverage

Compensation and benefits:

• Medical insurance
• Provident fund
• Paid leave
• Fuel allowance

Include your expected salary and earliest start date with your application.

We review applications as they come in.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Furrowwise Management Consultants.