Operations Manager

Institutional clients include pension funds, endowments and insurance companies.

Job summary:

This is a new position created as the team has grown over the last year. Dunmore is looking for an operator who can manage through supervisors, hold people to standards and fix broken processes. Hybrid: two days in the office in New York City, the rest from home.

Your responsibilities:

• Coordinate with sales, customer service and finance on customer issues and forecasts
• Handle escalated customer complaints and service failures
• Build labor schedules that meet volume forecasts without excess overtime
• Manage daily operations and staffing across first and second shift
• Investigate safety incidents and follow through on corrective actions
• Report weekly KPIs to leadership, including on-time delivery and cost per order
• Hire, train and develop supervisors and leads

What you need:

• Clear communicator with hourly staff and executives alike
• Comfortable with P&L or budget responsibility
• Able to walk the floor for extended periods
• Strong Excel skills; experience with an ERP or WMS
• Track record of improving productivity and cost metrics
• Working knowledge of OSHA requirements
• Bachelor's degree in business, operations or supply chain, or equivalent experience

Preferred qualifications:

• Bilingual English and Spanish
• Experience with a WMS such as Manhattan, Blue Yonder or NetSuite WMS
• Distribution, logistics or field service background

Salary: $129,000 - $165,000 annually

Compensation and benefits:

• Medical, dental and vision insurance
• 401(k) with 4% match
• 12 weeks of paid parental leave
• Referral program
• Paid sick leave
• Flexible spending account
• Vision insurance

Dunmore is an Equal Opportunity Employer, including disability and protected veteran status.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Dunmore Inc..