Operations Manager

Regional offices in Lausanne and five other cities support agents and policyholders.

Overview:

Looking for an Operations Manager who wants to stay somewhere for a while. Reports to the VP of Operations and manages four supervisors and an operations coordinator. The company is based in Lausanne, Switzerland. The team is distributed across several countries. Employment is through our payroll partner in the US. Salary is paid monthly in USD. Working hours overlap with Central European Time. We send you a laptop and the accessories you need on day one.

Your responsibilities:

• Lead four supervisors and hold weekly one-on-ones with each
• Own the operating budget for labor, supplies and equipment
• Build labor schedules that meet volume forecasts without excess overtime
• Manage daily operations and staffing across first and second shift
• Improve processes using lean tools such as 5S, value stream mapping and standard work
• Investigate safety incidents and follow through on corrective actions
• Set productivity targets and track performance against them
• Handle escalated customer complaints and service failures

What you need:

• Track record of improving productivity and cost metrics
• Available for occasional weekend and off-shift coverage
• Clear communicator with hourly staff and executives alike
• Working knowledge of OSHA requirements
• Bachelor's degree in business, operations or supply chain, or equivalent experience

Preferred qualifications:

• Lean Six Sigma Green Belt or higher
• Experience with a WMS such as Manhattan, Blue Yonder or NetSuite WMS
• Power BI or Tableau reporting
• Multi-site management

Pay: $108,000 - $148,000 annually

Benefits:

• Annual learning budget
• Company laptop
• Annual salary review
• Flexible hours
• Paid parental leave

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Cypresshurst Mutual GmbH.