Operations Manager

Headquartered in New York City, the firm is employee-owned. Chesapeake Advisory is a management and technology consulting firm with 340 employees worldwide.

The role:

This is a new position created as the team has grown over the last year. We track everything weekly: on-time delivery, cost per order, overtime and safety incidents. Our team is spread across 8 countries. Headquarters is in New York City. We hire in Brazil through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. Core hours are 9:00 AM to 1:00 PM US Eastern.

Responsibilities:

Handle escalated customer complaints and service failures. Build labour schedules that meet volume forecasts without excess overtime. Lead four supervisors and hold weekly one-on-ones with each. Improve processes using lean tools such as 5S, value stream mapping and standard work. Manage daily operations and staffing across first and second shift. Report weekly KPIs to leadership, including on-time delivery and cost per order.

Required qualifications:

3-5 years of operations management experience, including managing supervisors. Strong Excel skills; experience with an ERP or WMS. Available for occasional weekend and off-shift coverage. Track record of improving productivity and cost metrics.

Nice to have:

Experience with a WMS such as Manhattan, Blue Yonder or NetSuite WMS. Bilingual English and Spanish. Lean Six Sigma Green Belt or higher. Distribution, logistics or field service background.

Benefits:

Public holidays observed per your country. Flexible hours. Paid sick days. Annual salary review. Health insurance through our employer-of-record partner. Monthly internet allowance.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Chesapeake Advisory, LLC.