Operations Manager

About Cedar Ridge Computer Services:

We install and support network cabling, Wi-Fi, servers and VoIP phone systems for businesses across Minnesota. Help desk calls are answered from 7 a.m. to 7 p.m., with an on-call tech covering nights and weekends.

The role:

We're looking for an Operations Manager to join our team. This is a remote role. We track everything weekly: on-time delivery, cost per order, overtime and safety incidents. This role owns labor planning, productivity, safety and on-time performance for the site. Remote position. Most of the team is in Minneapolis, but nobody is required to come in. You can set your own hours around a daily morning check-in. Strong written English is important, since much of our work is async.

In your first few months you will:

• Handle escalated customer complaints and service failures
• Manage daily operations and staffing across first and second shift
• Set productivity targets and track performance against them
• Hire, train and develop supervisors and leads

Requirements:

• 2-4 years of operations management experience, including managing supervisors
• Comfortable with P&L or budget responsibility
• Bachelor's degree in business, operations or supply chain, or equivalent experience

Compensation and benefits:

Compensation: $100,000 - $116,000 per year DOE.

• Medical, dental and vision insurance
• 401(k) with 4% match
• Three weeks of PTO to start
• Profit sharing
• Vision insurance

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Cedar Ridge Computer Services.