Operations Manager

Enterprise, wholesale and government customers buy Ethernet, wavelength and dark fiber services. We run a fiber backbone of over 20,000 route miles, plus data centers and network operations centers. Our longest-tenured lineman has been here 31 years.

About the role

Caskway Communications is looking for an Operations Manager to join a small, steady team. This role owns labor planning, productivity, safety and on-time performance for the site.

In this role you will

• Handle escalated customer complaints and service failures.
• Manage daily operations and staffing across first and second shift.
• Coordinate with sales, customer service and finance on customer issues and forecasts.
• Maintain compliance with OSHA and company policies.
• Approve purchases and vendor contracts within your spending authority.

What you need

• 3+ years of operations management experience, including managing supervisors.
• Available for occasional weekend and off-shift coverage.
• Track record of improving productivity and cost metrics.
• Able to walk the floor for extended periods.
• Bachelor's degree in business, operations or supply chain, or equivalent experience.
• Working knowledge of OSHA requirements.

Nice to have

• Bilingual English and Spanish.
• Lean Six Sigma Green Belt or higher.

Pay range: $97,000-$132,000 annually. Final offer will depend on experience.

Benefits

• Health, dental and vision coverage starting on day one.
• 401(k) with 4% match.
• Paid parental leave.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Caskway Communications Ltd.