Operations Manager

Residential home services operate under several local brands with shared dispatch and training. Our service division runs more than 300 technicians across Arizona. Family owned and operated since 1981.

Position summary:

The Operations Manager runs daily operations for a distribution and service business with about 120 employees across two shifts. We track everything weekly: on-time delivery, cost per order, overtime and safety incidents. The work is on site and cannot be done remotely.

Job duties:

• Handle escalated customer complaints and service failures
• Own the operating budget for labor, supplies and equipment
• Build labor schedules that meet volume forecasts without excess overtime
• Approve purchases and vendor contracts within your spending authority
• Plan peak season staffing and temporary labor

What you need:

• 3+ years of operations management experience, including managing supervisors
• Track record of improving productivity and cost metrics
• Comfortable with P&L or budget responsibility
• Bachelor's degree in business, operations or supply chain, or equivalent experience
• Clear communicator with hourly staff and executives alike
• Working knowledge of OSHA requirements

Nice to have:

• Experience with a WMS such as Manhattan, Blue Yonder or NetSuite WMS
• Distribution, logistics or field service background
• Multi-site management
• Bilingual English and Spanish

The salary range for this role is $97,000 to $126,000/year. This range reflects base salary only.

What you get:

• Health, dental and vision coverage starting on day one
• 401(k) with a 100% match up to 5%
• Paid sick leave
• Flexible spending account
• Free parking
• Three weeks of PTO to start
• Health savings account (HSA) with employer contribution

Carter & Sons Plumbing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

We review applications on a rolling basis.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Carter & Sons Plumbing.