Operations Manager

Annual releases gave way to two-week sprints years ago, and the platform now handles over 200 million API calls a day. We started in 1992 and have grown to about 4,100 people. We keep recurring meetings to Tuesdays and Thursdays where we can.

About the role:

This is a backfill for a team member who is relocating. Canopycast is looking for an operator who can manage through supervisors, hold people to standards and fix broken processes. We track everything weekly: on-time delivery, cost per order, overtime and safety incidents. On site, London.

Job duties:

• Build labour schedules that meet volume forecasts without excess overtime
• Lead four supervisors and hold weekly one-on-ones with each
• Plan peak season staffing and temporary labour
• Report weekly KPIs to leadership, including on-time delivery and cost per order
• Investigate safety incidents and follow through on corrective actions
• Set productivity targets and track performance against them
• Improve processes using lean tools such as 5S, value stream mapping and standard work

Qualifications:

• 3+ years of operations management experience, including managing supervisors
• Comfortable with P&L or budget responsibility
• Clear communicator with hourly staff and executives alike
• Strong Excel skills; experience with an ERP or WMS
• Able to walk the floor for extended periods

Preferred qualifications:

• Distribution, logistics or field service background
• Experience with a WMS such as Manhattan, Blue Yonder or NetSuite WMS

Compensation and benefits:

• Healthcare cash plan
• Pension scheme with 5% employer contribution
• 25 days holiday plus bank holidays
• Flexible working hours
• Annual bonus
• Free on-site parking

Unfortunately we cannot offer visa sponsorship for this role.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Canopycast.